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Refund and Returns Policy
Last updated: June 22, 2026
Overview: Custom, Made-to-Order Products
Juzoor Store (“Juzoor,” “we,” “us,” or “our”) creates custom, made-to-order, and personalized products. Every item is designed and printed in-house in the United States using direct-to-film (DTF), sublimation, and button/sticker printing. Because we make each order specifically for you after you place it, your items are not pulled from a shelf of pre-made stock. This made-to-order model is the foundation of the policy below.
This Return & Refund Policy applies to purchases made on https://juzoorstore.com. By placing an order, you agree to the terms described here.
General Policy: No Returns or Exchanges for Buyer’s Remorse
Because our products are custom-printed on demand and personalized to your order, we are unable to accept returns or exchanges for the following reasons:
- Buyer’s remorse or a change of mind after ordering
- The wrong size was selected at checkout
- The wrong color, style, or product option was chosen by the customer
- A typo, spelling error, or design choice in artwork or text that you provided or approved
- Ordering the wrong item or quantity by mistake
We strongly encourage you to review your size, color, options, spelling, and uploaded artwork carefully before completing your purchase. If you are unsure about sizing or product details, please contact us at orders@juzoorstore.com before you order, and we will be glad to help.
Our Quality Guarantee
We stand firmly behind the quality of our work. While we cannot accept returns for customer-driven choices, we will always make it right if the problem is on our end.
You are eligible for a free replacement or a full refund if your order arrives:
- Defective (a flaw in the product or printing)
- Damaged in transit
- Misprinted (a printing error on our part)
- Incorrect (you received the wrong item, size, or design compared to what you ordered)
To qualify, you must report the issue within 7 days of delivery and provide:
- Your order number
- Clear photos that show the defect, damage, misprint, or error
Once we receive and verify your claim, we will, at no cost to you, either reprint and reship a replacement or issue a full refund. You will not be asked to ship the defective item back unless we specifically request it.
Juzoor reserves the right, at its sole discretion, to determine whether a claim qualifies for a replacement, refund, store credit, or other appropriate resolution. Claims submitted more than 7 days after the delivery date may be denied at Juzoor’s sole discretion.
Color and Print Variation
Because our products are printed using DTF, sublimation, and other physical processes on a variety of materials, slight variations are a normal part of custom printing. Due to differences in monitor settings, device displays, printing processes, and material surfaces, actual colors may vary slightly from those displayed on the Site. Minor color, placement, or finish variations do not constitute defects and are not grounds for a refund or replacement.
How and When Refunds Are Issued
Approved refunds are issued to your original payment method (for example, the credit or debit card, Apple Pay, Google Pay, or PayPal account used at checkout). We cannot refund to a different card or account.
After a refund is approved, please allow 5 to 10 business days for the funds to appear in your account. The exact timing depends on your bank or payment provider. If WooPayments (Stripe) or PayPal processed your original payment, the refund is returned through that same processor.
If 10 business days have passed and you have not received an approved refund, please contact your bank or card issuer first, as posting times vary. If you still need help, email us at orders@juzoorstore.com.
Order Changes and Cancellations
Because production begins quickly, the window to change or cancel an order is short.
- You may request a change or cancellation within 12 hours of placing your order, and only if production has not yet started.
- To request a change or cancellation, email orders@juzoorstore.com as soon as possible with your order number and the change you need.
- Once an order has entered production, it can no longer be changed or canceled, because the materials have been committed and printing has begun.
We will do our best to accommodate timely requests, but we cannot guarantee a change once printing is underway.
Exchanges
Because every item is made to order, we generally do not offer exchanges, including exchanges for a different size, color, or design.
The exception is a verified quality issue. If your item is defective, damaged, misprinted, or incorrect as described in our Quality Guarantee above, we will handle it on a case-by-case basis and provide a corrected replacement at no charge. Please start a claim by emailing orders@juzoorstore.com with your order number and photos.
Lost or Stolen Packages
Once your order leaves our facility, it is in the hands of the carrier (USPS or UPS). For details on shipping times, delivery, and what to do if a package is marked delivered but not received, lost in transit, or stolen, please see our Shipping Policy.
If your tracking shows a problem in transit, contact us at orders@juzoorstore.com and we will help you work with the carrier to locate your package or determine next steps.
Digital Products and Downloads
Digital design files sold as downloads are non-refundable once the file has been downloaded or accessed. Because digital files cannot be returned and access cannot be reversed, all sales of digital downloads are final.
If you experience a technical problem downloading your file, or you believe you received the wrong file, contact us at orders@juzoorstore.com within 7 days and we will help resolve the download issue or provide the correct file.
Please note: ready-to-press DTF transfers are physical printed products and are covered by our Quality Guarantee above, not by this digital-download section.
Custom Orders and Submitted Content
If you use our custom print service to upload your own artwork or text, you are responsible for the accuracy of what you submit and approve, including spelling, layout, image quality, and your right to use the content. We reserve the right to refuse, cancel, or remove any order containing content that infringes intellectual property rights, contains unlawful material, hate speech, offensive content, or otherwise violates applicable laws or our policies. For full details, please see our Custom Orders & User Content Terms and our Intellectual Property & DMCA Policy.
Force Majeure
Juzoor shall not be liable for any delay or failure to perform resulting from events beyond its reasonable control, including but not limited to natural disasters, severe weather, fire, flood, epidemics or pandemics, labor disputes, supplier or carrier disruptions, governmental actions, power or utility outages, or other force majeure events. In such cases, production and delivery times may be extended accordingly.
How to Start a Claim
To request a replacement or refund for a defective, damaged, misprinted, or incorrect item, please follow these steps:
- Email us at orders@juzoorstore.com within 7 days of delivery.
- Use a subject line such as “Order Issue – [Your Order Number].”
- Include your order number, a description of the problem, and clear photos showing the defect, damage, misprint, or error.
- Wait for our reply. We will review your claim, may ask a few follow-up questions, and will confirm whether we are issuing a replacement or a refund.
We aim to respond to all claims promptly and to resolve verified issues as quickly as possible.
Governing Law
This Return & Refund Policy is governed by and interpreted under the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-law provisions.
Contact Us
If you have any questions about this Return & Refund Policy, or if you need to start a claim, please reach out:
Juzoor Store
17 Ainsworth St.
Pittsburgh, Pennsylvania 15220
United States
Email: orders@juzoorstore.com
Website: https://juzoorstore.com