Shipping Policy

Last updated: July 6, 2026

Welcome to Juzoor Store (“Juzoor,” “we,” “us,” or “our”). This Shipping Policy explains how we process, ship, and deliver orders placed on https://juzoorstore.com. Because every item we sell is custom printed and made to order in-house in the United States, please read this policy carefully before placing your order. By completing a purchase, you agree to the terms below.

Order Processing and Production Time

All of our products are made to order. Once your payment is confirmed, your order enters our in-house production queue, where it is printed using DTF, sublimation, or button/sticker printing methods.

Our standard processing (production) time is 2 to 5 business days. This is the time it takes to create your item before it ships, and it does not include transit time. Production times are estimates only and are not guaranteed.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays. During peak seasons, holidays, sales events, or periods of unusually high order volume, production may take longer than usual. We appreciate your patience, as each item is custom made just for you.

Digital design files and ready-to-press DTF transfers may have different fulfillment timelines. Digital download files are delivered electronically and are not physically shipped.

Shipping Destinations

At this time, Juzoor Store ships within the United States only. We are not currently able to accept or fulfill orders shipped to international addresses. We hope to expand our shipping destinations in the future.

Shipping Carriers

We ship orders using the United States Postal Service (USPS) and United Parcel Service (UPS). The carrier for your order is selected based on the items purchased, package weight and size, and your delivery location. We are unable to guarantee a specific carrier for any given order.

Estimated Delivery Windows

Once your order leaves our facility, transit time depends on the carrier and your destination within the United States. Typical transit times range from a few business days to approximately one week after your order ships.

Please note that all delivery time frames are estimates only and are not guaranteed. Total delivery time equals our production time (2 to 5 business days) plus carrier transit time. Once a package is handed off to USPS or UPS, delivery is outside of our direct control, and we are not responsible for carrier delays caused by weather, high-volume periods, operational issues, or other factors beyond our control.

Shipping Rates

We keep shipping simple, and how it works depends on what you order:

  • Ready-to-press transfers: flat-rate shipping is $6.99 per order, and shipping is FREE on transfer orders of $50.00 or more.
  • Finished printed products: flat-rate shipping is $6.99 per order, and shipping is FREE on product orders of $70.00 or more.
  • Digital design files: always free — they are delivered electronically and are not physically shipped.

Free-shipping thresholds are calculated before taxes and after any discounts, for orders shipped to a single U.S. address.

Because ready-to-press transfers and finished printed products are produced and packed differently, they are purchased in separate orders. If you would like both, please place one order for your transfers and a second order for your products. Digital files may be added to any order.

The applicable shipping charge is calculated and shown at checkout before you complete your purchase. Shipping rates are subject to change without prior notice. The shipping rate displayed at checkout at the time of purchase will apply to your order.

Order Confirmation and Tracking

After you place your order, you will receive an order confirmation email at the address you provided. This confirms that we have received your order and payment.

When your order ships, we will send a separate shipping confirmation email that includes tracking information. You can use this tracking number to follow your package’s progress with the carrier. Please allow time for the tracking status to update after you receive the email, as carrier systems may take a day or more to display the first scan.

If you do not receive your confirmation or shipping emails, please check your spam or junk folder, and make sure the email address on your order is correct. You may also contact us at orders@juzoorstore.com for assistance.

Incorrect or Incomplete Shipping Addresses

It is your responsibility to provide a complete and accurate shipping address at checkout, including your name, street address, unit or apartment number, city, state, and ZIP code.

We are not responsible for orders that are delayed, lost, or returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer. We cannot offer a refund or free replacement in these situations.

If you realize you have entered the wrong address, please contact us immediately at orders@juzoorstore.com. Because we produce and ship orders quickly, we cannot guarantee that we will be able to update an address after an order has been placed, but we will do our best if the order has not yet entered production or shipped. Once an order has entered production or has shipped, address changes may not be possible.

Undeliverable and Returned-to-Sender Packages

If a package is returned to us as undeliverable (for example, due to an incorrect address, an unclaimed package, or a failed delivery attempt), we will contact you using the email address on your order.

To have a returned package reshipped, you will be responsible for paying the additional shipping cost. If you prefer not to have the item reshipped, we may issue a refund for the product value only; the original shipping charge and any return shipping costs are non-refundable.

Lost, Delayed, or Stolen Packages

Once your order has been shipped and handed off to the carrier, the package is in the custody of USPS or UPS.

If your tracking information shows that your package is significantly delayed, appears to be lost in transit, or is marked as delivered but you cannot locate it, please take the following steps:

  • Check around your delivery location, mailbox, porch, and with neighbors or household members.
  • Review your tracking details for any delivery notes or updates from the carrier.
  • Contact the carrier (USPS or UPS) directly with your tracking number to open an inquiry or trace request.
  • Contact us at orders@juzoorstore.com so we can assist you and help follow up with the carrier.

Please report any lost, missing, or non-delivered packages to us as soon as possible, and no later than 7 days after the expected delivery date, so we can help investigate.

Juzoor Store is not responsible for packages that are confirmed as delivered by the carrier but are later reported as stolen or missing from the delivery location. Any replacement or refund for packages marked as delivered will be provided solely at Juzoor’s discretion. We will, however, do our best to assist you in working with the carrier to resolve the issue.

Items Damaged in Transit

We take care to package every order so that it arrives safely. If your item arrives damaged due to handling during shipping, we want to make it right.

Please inspect your order as soon as it arrives. If your item was damaged in transit, contact us at orders@juzoorstore.com within 7 days of delivery and include clear photos of the damaged item and its packaging. Once we review and confirm the damage, we will arrange a replacement or refund in accordance with our Return and Refund Policy. Please keep the original item and packaging, as we may need additional photos to file a claim with the carrier.

PO Boxes, APO/FPO, and U.S. Territories

We are happy to ship to P.O. Box addresses; please note that packages sent to P.O. Boxes are typically delivered by USPS.

Shipments to APO/FPO/DPO military addresses and to U.S. territories may be subject to longer transit times and are generally handled by USPS. Delivery time frames for these destinations are estimates and may exceed our standard windows.

Sales Tax

Sales tax is calculated and collected where required by applicable law, including in states where we have a tax obligation (currently Pennsylvania). Any applicable sales tax will be displayed at checkout before you complete your purchase.

Changes to This Shipping Policy

We may update or modify this Shipping Policy from time to time to reflect changes in our practices, carriers, rates, or for legal and operational reasons. The “Last updated” date at the top of this page indicates when the policy was last revised. The policy in effect at the time you place your order will apply to that order.

Contact Us

If you have any questions about your order, shipping, tracking, or this Shipping Policy, we are here to help. Please reach out to us:

Juzoor Store
17 Ainsworth St.
Pittsburgh, Pennsylvania 15220
United States

Email: orders@juzoorstore.com