Custom Orders & User Content Terms

Last Updated: June 22, 2026

1. Overview

These Custom Orders & User Content Terms (“Terms”) apply to Juzoor Store’s custom print and upload-your-own-design services, where customers submit artwork, text, images, logos, or other materials (“Content”) for printing on apparel, merchandise, or for production as digital files or ready-to-press DTF transfers.

Juzoor Store (“Juzoor,” “we,” “us,” or “our”) is operated by Juzoor LLC, a Pennsylvania limited liability company located at 17 Ainsworth St., Pittsburgh, Pennsylvania 15220, USA.

By submitting Content or placing a custom order, you agree to these Terms in addition to our general Terms of Service and other applicable policies. If you do not agree, you must not submit Content or place an order.

For questions, contact: orders@juzoorstore.com

2. Ownership, Rights, and Warranties

By submitting Content, you represent and warrant that:

  • You own the Content or have all necessary rights, licenses, consents, and permissions to use and authorize its reproduction.
  • Your Content does not infringe any third-party intellectual property rights, including copyrights, trademarks, trade dress, patents, publicity rights, or privacy rights.
  • Your Content complies with all applicable laws and regulations.
  • Any names, logos, likenesses, or branded elements included in your Content are properly licensed or authorized.

You are solely responsible for ensuring that your Content is lawful and does not violate any third-party rights. We do not independently verify ownership or legal clearance of submitted Content.

3. AI-Generated Content

If you submit AI-generated Content, you confirm that:

  • You have all necessary rights, permissions, and licenses (if any) to use, reproduce, distribute, display, and commercialize such Content.
  • The Content does not infringe any third-party rights.

Juzoor assumes no responsibility for disputes arising from AI-generated Content.

4. No Legal Advice

We do not provide legal advice regarding intellectual property, licensing, or rights clearance. Customers are solely responsible for ensuring they have the legal right to submit any Content.

5. Prohibited Content

You may not submit Content that:

  • Infringes copyrights, trademarks, or other proprietary rights.
  • Contains unlicensed brand logos, characters, celebrity images, or protected designs.
  • Is hateful, abusive, threatening, or discriminatory.
  • Is defamatory or knowingly false.
  • Is obscene, pornographic, or sexually explicit.
  • Promotes illegal activity or violates applicable law.
  • Is fraudulent, misleading, or impersonates another person or entity.

We reserve the sole right to determine whether Content violates these restrictions, and we reserve the right not to produce any Content that we believe violates these restrictions or our policies.

6. DMCA & Intellectual Property Complaints

We respect intellectual property rights and respond to valid DMCA notices in accordance with the Digital Millennium Copyright Act (DMCA). We have designated a DMCA agent to receive copyright infringement notices as required under 17 U.S.C. § 512(c). If you believe your work has been infringed, please send a notice to our designated agent at orders@juzoorstore.com. We may remove, reject, or cancel content or orders suspected of infringement. For our full notice-and-takedown and counter-notification procedures, please see our Intellectual Property & DMCA Policy.

7. License Granted to Juzoor

By submitting Content, you grant Juzoor a limited, non-exclusive, royalty-free license to:

  • Use, store, reproduce, resize, and format the Content solely to fulfill your order.
  • Process production, printing, shipping, and customer support.

We do not claim ownership of your Content and will not use it for marketing or resale without your explicit permission.

This license ends once order fulfillment and support obligations are complete, except for necessary legal or backup retention.

8. Content Retention

We may retain Content for:

  • Order fulfillment and reprints
  • Customer support
  • Legal compliance
  • System backups and records

We are not obligated to permanently store customer files.

9. Order Refusal, Delay, or Cancellation

We may refuse, suspend, or cancel any order if:

  • Content may violate these Terms or applicable law
  • Content appears infringing or unlawful
  • Production limitations prevent fulfillment

If an order is canceled before production, a refund will be issued for the affected items. We are not responsible for indirect losses or delays. We may also hold shipments, remove content, or cancel orders while investigating any intellectual property complaint or legal notice.

10. Indemnification

You agree to indemnify and hold harmless Juzoor and its affiliates, employees, and agents from any claims arising from:

  • Your Content
  • Your violation of these Terms
  • Any third-party claim related to your submitted Content

This obligation survives order completion or cancellation.

11. Production Disclaimer

You acknowledge and accept the following:

  • Colors may vary between screen and final print.
  • Minor variations in print size, placement, or alignment may occur.
  • Material variations may exist between production batches.
  • You are responsible for reviewing all design details before approval.
  • Low-resolution files may result in reduced print quality.

All orders are produced as submitted and approved by you. You remain solely responsible for your Content and order details even after you have reviewed and approved them, including after final approval or checkout confirmation. Your approval of a design, proof, or order authorizes us to produce it as submitted, and is not grounds for a later refund or replacement. Customer approval constitutes full acceptance of design accuracy and production responsibility.

12. Final Sale Policy

All custom products are final sale and non-refundable, except where:

  • The product arrives defective or damaged due to our error
  • A verified production mistake occurs

In such cases, you must contact us within 7 days of delivery with photo evidence.

We may offer repair, replacement, or refund at our discretion. Buyer’s remorse, a change of mind, an incorrect size or color selected at checkout, and any errors in the Content you submitted or approved are expressly excluded and are not eligible for a refund, exchange, or replacement.

Digital products are non-refundable once accessed or downloaded. For digital products, by completing your purchase, you expressly consent to immediate access and delivery of the digital content and acknowledge that, once access or download has been provided, any applicable cancellation or withdrawal rights are waived to the fullest extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, and regardless of the legal theory on which a claim is based:

  • Our liability is limited to the amount paid for the specific order.
  • We are not liable for indirect, incidental, or consequential damages.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms will be subject to the governing law and dispute resolution provisions set out in our Terms of Service.

15. Contact Information

Juzoor LLC
17 Ainsworth St.
Pittsburgh, PA 15220
United States

Email: orders@juzoorstore.com